Dispatch

We aim to dispatch all in stock orders within 3 working days.

Working days are Monday - Friday. This excludes Bank Holidays and Christmas. So if you place an order on Friday Mid Day it will be dispatched on the following Monday - Wednesday. 

Although we try out best to dispatch orders before the 3 working days we sometimes have to order stock in from our supplier or it is on it's way in to us as we have deliveries from our suppliers most days Monday-Friday.  Please take this into account when ordering as we are a growing business and can only carry a certain amount of items in stock. We will always contact you if we are unable to dispatch the item within the 3 working days (Monday - Friday not including Bank Holidays or Christmas).  In the case we cannot dispatch the order within 3 working days, we will let you know when it is due in with us and give you the option of cancelling the sale and getting a refund. This will be issued within 1-2 working days of us receiving notification that you wish to cancel the order. 

Delivery costs on orders placed through our website is only £3.99 for orders under £60 going to Mainland UK Post codes and Free on orders over £60 to Mainland UK Post codes*

At present we offer a Standard 2 - 4 working day delivery service via Royal Mail for orders under 2kg in weight. We send orders under 2kg in weight via Royal Mail Tracked 48 which is fully trackable and the tracking number will be uploaded to your order once dispatched from us .

If your order is over 2kg in weight we use DPD local Next Day for Mainland UK Postcodes and My Hermes or Royal Mail for orders to Northern Ireland/Scottish Highlands/Islands etc. 

DPD Local is a Next working Day service (After dispatch) and you will receive and e-mail and Txt message (if mobile number provided) with a 1 hour time slot on the morning of delivery (usually before 11am). You will also have in-flight options such as Deliver to a safe place, Deliver to neighbour, deliver to DPD drop off point (usually a local convenience store) etc.  My Hermes is a 2 - 5 working day delivery service after dispatch and is also fully tracked but you will get a 4 hour time slot only.

Please note that the 2 - 4 working days and the next day service start from the point of dispatch and not when you place on order. We can take up to 3 working days to dispatch items however we try our best to dispatch quicker than this. 

*We deliver to all UK post codes, however Northern Ireland, Scottish Highlands and Islands and remote locations on orders over 2kg in weight do unfortunately have slightly higher postage cost of £7.99 and we cannot offer Free postage.  We wish we didn't have to do this but couriers charge a lot more for delivery to these locations and we simply cannot absorb all the extra cost. 

Please make sure you select the correct Shipping zone upon checkout. If you select Mainland UK but your post code is in Northern Ireland then unfortunately  we will only be able to ship your order once the extra has been paid. You will be given the option to pay the extra or cancel the sale if you accidently select the incorrect delivery Zone.

We are working to offering next day delivery very soon, however at present we cannot offer a guaranteed next day service.